• Washington
  • Wall Street
  • A.I.
  • Hollywood
  • Media
  • Fashion
  • Sports
  • Art
  • Join Puck Newsletters What is puck? Authors Podcasts Gift Puck Careers Events
  • Join Puck

    Directly Supporting Authors

    A new economic model in which writers are also partners in the business.

    Personalized Subscriptions

    Customize your settings to receive the newsletters you want from the authors you follow.

    Stay in the Know

    Connect directly with Puck talent through email and exclusive events.

  • What is puck? Newsletters Authors Podcasts Events Gift Puck Careers
Welcome back to What I’m Hearing+, coming to you again from Brooklyn after weeks of traveling. It was wonderful meeting so many WIH+ readers from around the world—thank you for taking time out of your busy schedules to talk to me about the industry we all love.
 ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
What I'm Hearing +

Welcome back to What I’m Hearing+, coming to you again from Brooklyn after weeks of traveling. It was wonderful meeting so many WIH+ readers from around the world—thank you for taking time out of your busy schedules to talk to me about the industry we all love.

This week, a look at whether Amazon Prime Video’s outsized spending on shows like Citadel and Rings of Power is really the smartest plan for one of the world’s biggest streamers.

The CBS-ification of Amazon Prime Video
The CBS-ification of Amazon Prime Video
A couple expensive misfires and insane budgets have Hollywood questioning Amazon’s strategy. But Amazon knows how to make great shows; it’s just learning how to do so efficiently.
JULIA ALEXANDER JULIA ALEXANDER
These days, the biggest stories about Amazon Prime Video focus on the platform’s biggest misses. Citadel, the spy series that cost more than $250 million and yet failed to top Nielsen’s weekly streaming chart, is the latest example. Rings of Power, Amazon’s big Lord of the Rings series that was bested by HBO’s House of the Dragon each week last fall, is another.

Of course, it’s unfair to compare Prime Video to the other big streamers. It’s not a new service from a legacy media company, like Paramount+, Peacock, Disney+, or Max. Nor is it a standalone pure play platform like Netflix or Hulu. On the contrary, Prime Video, like Apple TV+, is a shingle atop a multi-trillion-dollar technology company, designed to increase overall value. Sure, all these companies hope that streaming pixie dust will filter down to sister business units, like theme parks or merchandise. But Amazon is unique in looking at the number of Prime customers who sign up through Prime Video, or who use Prime Video and then shop on its e-commerce site, as a key performance indicator.

A MESSAGE FROM OUR SPONSOR
So it’s not enough to simply glance at Nielsen and judge whether Prime Video’s most expensive shows have flopped miserably. It’s a poor representation of truth for a global show. The better question is whether they are working for Amazon. And if not, what does Amazon need Prime Video to do differently? To better understand what Prime Video could be instead of what it’s trying to be, executives might look at what Netflix has learned over the past few years: the service doesn’t need to go big or go home. Instead, success lies in optimizing the overlapping audience that exists beyond the marquee titles.
Size Does Not Always Matter
Over the past several years, more than a few streaming executives have adopted the mantra that more is good, and expensive is better. After all, the success of Game of Thrones inspired a number of high budget imitations—See, The Witcher, The Wheel of Time, and Sandman, to name a few. Marvel’s dominance in theaters fueled similar fantasy and sci-fi spectacles, such as The Mandalorian, House of the Dragon, and Stranger Things, which all had $100 million-plus season budgets. As the supply side shifted, so did demand. Audiences seemingly wanted more high-caliber programming, and they wanted it all year round.

As the high-priced content scaled, many of these shows became commoditized. Secret Invasion, which like other Marvel Disney+ series reportedly cost an arm and a leg to make, is performing well compared to other Marvel shows when looking at premiere demand, but that isn’t going to make much of a dent in Disney+ subscribers. It’s catering to an audience that already exists. Silo, Apple TV+’s critically acclaimed sci-fi series, may have been renewed for a second season but is it moving the needle on subscriber acquisition or churn at the rate needed to justify its cost, or is it another expensive sci-fi series on a streaming platform that doesn’t necessarily need another expensive sci-fi series?

Then there’s Citadel. The show is performing well in India, according to third party research data, including from Parrot Analytics, where I work as director of strategy. In India, Citadel has 115 percent higher demand than the rest of the world, and is currently ranked as the 26th most in-demand series in the country. It also skews heavily male (just under 60 percent) and heavily millennial (just under 40 percent). Concerningly, however, Google Trends related searches for Citadel are all for BitTorrent and other piracy sites. People in India are interested in Citadel, but they might not be interested in Prime Video.

The CBS-ification of Amazon Prime Video
But Citadel needed to work in India. Amazon was essentially banking on making it into a reverse Squid Game-style hit: Instead of launching a show in one region that unexpectedly found a massive global audience, Amazon Studios head Jen Salke hoped to engineer an international sensation with planned installments around the world. Of course, any ambition on that scale was always going to be expensive. And given the all-in price for the series, including marketing, it’s hard to suggest that Citadel’s success in India amounts to a win overall. Going for global is a high-wire act.
In Their Prime
Who is the audience for Prime Video? First, the current audience is mostly male, and slightly older, which you can see reflected in the popularity of what’s promoted on the homepage—Jack Ryan, Air, and The Grand Tour. Prime Video’s audience shares considerable overlap with Paramount+ in the U.S. (There is also some overlap with Apple TV+ and HBO Max.) And while satire and dystopian series represent high growth genres for Prime Video, true crime, sports, and medical/legal drama series represent high retention. That suggests that Salke can actually lean on cheaper, easily-rewatchable fare while still satisfying her core audience. In the end, bigger isn’t always better.

That doesn’t mean Salke doesn’t need to take huge swings like Citadel or Rings of Power, but it does mean that she doesn’t need so many of them—and, crucially, she needs to deploy those capital-intensive projects wisely. Without syndication as another revenue producing tool, creating a well-balanced slate, efficiently, and built with longevity in mind, is paramount. In streaming, tentpoles are customer acquisition tools, and they should be focused on separate audience clusters as the platforms unearth adjacent cluster content to keep those customers retained.

Last week, some of the most consumed series for audiences watching Citadel included less expensive, licensed shows like The Blacklist, The Equalizer, and CW’s The Flash, plus Yellowjackets and Queen Charlotte. Not everything needs to cost $100 million; nor should it. And strategically clustering less expensive archival content in support of tentpoles could really synergize Amazon’s $8.5 billion acquisition of MGM.

$(ad3_title)
Netflix, which is now licensing content from HBO, is a perfect example of a streamer that’s adapted to a more flexible programming strategy. Netflix spent so long trying to be HBO before HBO could be Netflix, but the truth is that Netflix is most successful with broad, middle-of-the-road stories. The Diplomat is a typical procedural; Wednesday elicits the feeling of a CW drama; Firefly Lane is very Lifetime; etcetera. The Canadian comedy Workin Moms, for instance, had a bigger showing than Citadel in the Nielsen charts—and that series is at the end of its run on less than one-hundredth of the budget.

Netflix hasn’t pivoted away from prestige TV, of course, but unlimited content spending isn’t a viable long term business plan either, and the effort to be more cost efficient means leaning into what works. When we talk about Prime Video’s issues, we tend to focus on a couple of expensive shows and say, “Is this really worth it?” We talk less about what Prime Video is, and even less about what Prime Video should be. The platform has a number of strong shows, like The Boys, Marvelous Mrs. Maisel, Jack Ryan, and Reacher. The issue isn’t that Amazon can’t make great TV, it’s that it is seemingly finding it difficult to do efficiently.

And in 2023, when most outlets are trying to be HBO, the smarter move may be to pivot and lean into becoming something more like CBS—a network that still produces some of the most watched shows on television (that also have a long shelf life on streaming platforms) and is home to a medley of sports, including Sunday football. It sounds exactly like what Prime Video wants to be.

One way forward for Amazon involves borrowing some thinking from Moneyball. To wit: The streamer needs to focus less on trying to hit home run after home run. There are only so many players with consistent power, and they cost a premium. Instead, Amazon should find a larger group of less-valued but consistent players who actually get on base and provide run support. Audiences love home runs, but they also want to support a team who puts on an exciting game of baseball more often than not—and that’s a game of efficiency. Perhaps that’s not as sexy, but it’s where streaming is headed.

FOUR STORIES WE’RE TALKING ABOUT
Kering vs. LVMH
Kering vs. LVMH
How is Kering navigating the era of big luxury?
LAUREN SHERMAN
Biden’s “Double Hater”-itis
Biden’s “Double Hater”-itis
On the real threat to Biden’s second Oval run.
PETER HAMBY
Elon’s Empty Threads
Elon’s Empty Threads
The legal adventures of social media rivals.
ERIQ GARDNER
Nevins’ Post-TV Gamble
Nevins’ Post-TV Gamble
The former Showtime chief on his new venture.
MATTHEW BELLONI
Puck
Facebook Twitter Instagram LinkedIn

Need help? Review our FAQs
page
or contact
us
for assistance. For brand partnerships, email ads@puck.news.

You received this email because you signed up to receive emails from Puck, or as part of your Puck account associated with . To stop receiving this newsletter and/or manage all your email preferences, click here.

Puck is published by Heat Media LLC. 227 W 17th St New York, NY 10011.

SEE THE ARCHIVES

SHARE
Try Puck for free

Sign up today to join the inside conversation at the nexus of Wall Street, Washington, A.I., Hollywood, and more.

Already a member? Log In


  • Daily articles and breaking news
  • Personal emails directly from our authors
  • Gift subscriber-only stories to friends & family
  • Unlimited access to archives

  • Exclusive bonus days of select newsletters
  • Exclusive access to Puck merch
  • Early bird access to new editorial and product features
  • Invitations to private conference calls with Puck authors

Exclusive to Inner Circle only



Latest Articles from Hollywood

South Park creators Trey Parker and Matt Stone
Matthew Belloni • July 12, 2023
David Ellison and the Penis Politics of ‘South Park’
The would-be owner of Paramount scores the F.C.C. greenlight and survives the latest threat to the deal via Trey Parker and Matt Stone, whose outrageous (and nude) parody of Trump comes days after one of the most contentious talent negotiations I’ve covered.
Stephen Colbert
Kim Masters • July 12, 2023
In Colbert Blood
CBS’s decision to cancel ‘The Late Show’ has shaken a town beset by fears regarding industry economics and the cozy dealmaking between Trump and the Ellisons. Will the creative community revolt?
stephen colbert
Matthew Belloni • July 12, 2023
CBS in Distress: Colbert’s Exit & The Rhodes-Weiss Era
As Paramount prepares to remake itself, David Rhodes has emerged as a likely successor at CBS News, possibly advised by Bari Weiss. And company insiders suggest that the Colbert cancellation was purely economic, but is that buyable?


Ari Emmanuel, Mark Shapiro
Eriq Gardner • July 12, 2023
The Silver Lake–Endeavor Deal Cage Match
Today a court in Delaware began considering who would steer the appraisal challenge over the price that the private equity firm paid to take Ari Emanuel’s media and representation business private. It’s as messy—and as lucrative—as it sounds, and has two prominent law firms vying for fees as high as half a billion dollars.
Casey Bloys, David Zaslav
Julia Alexander • July 12, 2023
HBO Max Needs More HBO
After a two-year identity crisis at the newly re-rechristened service, how can David Zaslav and Casey Bloys make the streamer successful, and not just the butt of every joke?
Sam Altman
Matthew Belloni • July 12, 2023
Sam Altman Is Getting ‘Social Network’-ed
I got my hands on ‘Artificial,’ Hollywood’s new version of ‘The Social Network’ for the A.I. age. Altman and Elon Musk will probably hate their portrayals, but it’s a small miracle that Amazon, itself a player in the A.I. race, is making this $40 million movie in the first place.


Tony Robbins
Eriq Gardner • July 12, 2023
The Tony Robbins A.I. Power Within
A new court case over an A.I.’s celebrity doppelgänger, somewhat hilariously approximating Tony Robbins, may establish precedent for the bursting docket of entertainers looking to protect their flesh-and-blood box office potential.


Get access to this story

Enter your email for a free preview of Puck’s full offering, including exclusive articles, private emails from authors, and more.

Verify your email and sign in by clicking the link we just sent.

Already a member? Log In


Start 14 Day Free Trial for Unlimited Access Instead →



Latest Articles from Hollywood

Jurassic World Movie
Scott Mendelson • July 12, 2023
A Jurassic-Age Blockbuster Formula
With ‘Jurassic World: Rebirth,’ Universal once again proves that there’s more than one way for Hollywood to build a blockbuster franchise.
Will Smith
Matthew Belloni, Ian Krietzberg & Eriq Gardner • July 12, 2023
A.I.’s Independence Day Terror
A frank conversation about the real and immediate impacts of the incipient and ubiquitous technology on entertainment—Midjourney implications, job wipeouts, licensing realities, and what to expect in the next decade versus what’s science fiction.
mrbeast
Julia Alexander • July 12, 2023
Why Netflix Shouldn’t Be YouTube
As it approaches an audience ceiling, the leader in subscription streaming is looking to nick a few elements of the free model to drive engagement—namely, mastering shortform, creator-made content. Easier said than done…


Ben Affleck and Matt Damon
Kim Masters • July 12, 2023
Can Matt ’n’ Ben’s Company Scale Beyond Matt ’n’ Ben?
Amid the content recession and C-suite shake-ups, Artists Equity battles to live up to its quixotic mission of giving creatives more freedom and offering cast and crew a piece of the profit. With Damon’s wife moving into a leadership role and a new Sony deal, will the company have to change with the times, too?
Casey Bloys HBO
Matthew Belloni • July 12, 2023
HBO Just Dramatically Changed How It Pays Everyone
The prestige outlet is moving to a “bonus” system based on thresholds of “success” in different categories. It’s all dependent on HBO’s definitions of success, and not dissimilar to how other outlets calculate payouts. But it raises a troubling question: Why?
the matrix resurrections Yahya Abdul-Mateen II
Eriq Gardner • July 12, 2023
A Warners ‘Matrix 5’ Battle & The NFL’s Sunday Ticket Showdown
News and notes from around the entertainment law universe: The looming battle over the F.C.C.’s ability to deregulate media ownership; the latest twists in the NFL’s ongoing antitrust drama over Sunday Ticket; and the lingering derivative rights questions following Alcon Entertainment’s deal to acquire Village Roadshow’s film library for $417.5 million.


elio
Scott Mendelson • July 12, 2023
A Midsummer Box Office Dream
A timely 2025 midyear health check on the theatrical business, which is outpacing 2024 but behind 2023, as the industry plays with old formulas to manufacture new hits. So far, with a strong incoming late summer slate, $4 billion domestically looks like the floor.
  • Terms
  • Privacy
  • Contact
  • FAQ
  • Careers
© 2025 Heat Media All rights reserved.
Create an account

Already a member? Log In

CREATE AN ACCOUNT with Google
CREATE AN ACCOUNT with Google
OR YOUR EMAIL

OR

Use Email & Password Instead

USE EMAIL & PASSWORD
Password strength:

OR

Use Another Sign-Up Method

Become a member

All of the insider knowledge from our top tier authors, in your inbox.

Create an account

Already a member? Log In

Verify your email!

You should receive a link to log in at .

I DID NOT RECEIVE A LINK

Didn't get an email? Check your spam folder and confirm the spelling of your email, and try again. If you continue to have trouble, reach out to fritz@puck.news.

CREATE AN ACCOUNT with Google
CREATE AN ACCOUNT with Google
CREATE AN ACCOUNT with Apple
CREATE AN ACCOUNT with Apple
OR USE EMAIL & PASSWORD
Password strength:

OR
Log In

Not a member yet? Sign up today

Log in with Google
Log in with Google
Log in with Apple
Log in with Apple
OR USE EMAIL & PASSWORD
Don't have a password or need to reset it?

OR
Verify Account

Verify your email!

You should receive a link to log in at .

I DID NOT RECEIVE A LINK

Didn't get an email? Check your spam folder and confirm the spelling of your email, and try again. If you continue to have trouble, reach out to fritz@puck.news.

YOUR EMAIL

Use a different sign in option instead

Member Exclusive

Get access to this story

Create a free account to preview Puck’s full offering, including exclusive articles, private emails from authors, and more.

Already a member? Sign in

Free article unlocked!

You are logged into a free account as unknown@example.com

ENJOY 1 FREE ARTICLE EACH MONTH

Subscribe today to join the inside conversation at the nexus of Wall Street, Washington, A.I., Hollywood, and more.


  • Daily articles and breaking news
  • Personal emails directly from our authors
  • Gift subscriber-only stories to friends & family
  • Unlimited access to archives
  • Bookmark articles to create a Reading List
  • Quarterly calls with industry experts from the power corners we cover